Root cause analysis across 11 categories. Click each for the full KID-level drill-down with click-to-expand breakdowns.
Maintenance Spike: 3+ vendor dispatches in 6 months OR monthly maintenance cost >$50. Signals hardware degradation.
DPMO Spiral: DPMO exceeds 15,000 (15 conceded per 1,000 shipped). Quality critically impaired.
Volume Drop: Throughput declining (velocity <-0.01) AND already below 0.15. Demand eroding.
High Tickets: 5+ service tickets YTD (high risk). Correlates with hardware failures and partner dissatisfaction.
Currently Offline: Locker offline on the most recent data date. Broken down by root cause (power, network, hardware, etc.).
Delivery Failures (DFR): Failed delivery attempts BEFORE package enters locker. Carrier-side and hardware-side failures.
Dispatches vs Tickets: Dispatches = technician physically sent (costs $150-500). Tickets = complaints filed. Not every ticket leads to a dispatch.
Avg cost: $131/mo | Avg dispatches: 1.5
Top: 7-Eleven - Company, Amazon Locker Team - Inbound Lead, Circle K - Company
Avg DPMO: 62,336 | 70% negative
Top: Convenience Store / Corner Shop / Newsstands, Residential, General Retail
Avg throughput: 0.092 | Avg net: $51/mo
Avg tickets YTD: 9 | Avg DPMO: 37,874
Top: 7-Eleven - Company, Circle K - Company, Albertsons/Safeway
Offline on 2026-06-10 | Top reason: Lost Network Connection (51)
Breakdown by root cause: power, network, hardware, etc.
Carrier-side & hardware failures preventing delivery attempts. Top: No Free Locker, Package Too Big.
Different from DPMO (post-delivery concessions). Shows pre-delivery failures.
Lockers too close together, splitting demand. Both negative + within 1km = consolidation candidate.
198 bad clusters + proximity pairs. Over-saturation root cause.
Identify nearby locker pairs. Both-negative pairs within 500m = consolidation candidates.
Evaluating removal decisions — "are we cannibalizing ourselves?"
Aggregate view by partner. Portfolio size, % negative, annual loss, CRITICAL/HIGH counts.
"Which partners have the most troubled lockers?" Partnership decisions.
Residential lease management. Churn scoring, KEEP/RENEW/FIX/EXIT decisions.
Proactive renewal outreach or expired lease portfolio analysis.
Section A: Has ad rights, no campaign running. Section B: High-perf lockers without ad rights.
Revenue activation opportunities — lowest-hanging fruit.
Many lockers trigger multiple alert categories simultaneously, indicating compound problems:
| Category Combination | Count | Avg Net $/mo |
|---|---|---|
| Maintenance + DPMO | 1,492 | $-130 |
| Maintenance + High Tickets | 333 | $443 |
| DPMO + High Tickets | 109 | $-240 |
| All three | 108 | $-239 |