Lockers where deliveries failed BEFORE the package entered the locker. These are different from concessions (DPMO) which happen AFTER delivery. DFR captures carrier-side and hardware-side failures that prevent delivery attempts from succeeding.
DFR (Delivery Failure Rate): Count of failed delivery attempts at this locker in the last 90 days.
No Free Locker: All slots occupied. Packages can't be deposited.
Package Too Big: Package dimensions exceed available slot sizes.
Carrier Timeout: Carrier couldn't complete the deposit within the allowed time window.
Hardware Problem: Locker malfunction prevented the door from opening or closing.
Location Closed: Carrier arrived outside operating hours. Access denied.
Cust Pickup Timeout: Customer didn't pick up in time, slot became unavailable for new deposits.
| Reason | Count (90d) | % of Total |
|---|---|---|
| No Free Locker | 16,481 | 44.5% |
| No Larger Locker | 9,922 | 26.8% |
| Package Too Big | 8,036 | 21.7% |
| Hardware Problem | 1,264 | 3.4% |
| Package Is Missing | 412 | 1.1% |
| Carrier Timeout Door Open | 263 | 0.7% |
| Package Is Damaged | 209 | 0.6% |
| Carrier Timeout Locker Empty | 195 | 0.5% |
| Correction Workflow Not Delivered | 132 | 0.4% |
| Pkg Delivered While Disconnected | 54 | 0.1% |
Click any non-KID cell to expand and see the top 5 failure reasons for that locker.
| KID | Name | Partner | Total DFR | Shipped | Net$/mo | DPMO | Tput | Tier | Vertical | Top Reason |
|---|